Privacy Policy

1. Introduction

Support Your Customers ("SYC," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service and website.

By using our service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Business information (company name, industry, size)
• Account credentials and preferences
• Payment and billing information
• Communication records and support interactions

2.2 Usage Information

We automatically collect certain information about your use of our service:

• Log data (IP address, browser type, pages visited)
• Device information and technical specifications
• Usage patterns and service interactions
• Performance and analytics data

2.3 Customer Communication Data

Our AI receptionist processes customer communications on your behalf, including phone conversations, chat messages, and related metadata necessary to provide our service.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our AI receptionist service
• Processing payments and managing subscriptions
• Communicating with you about our service and support
• Improving our service through analytics and feedback
• Ensuring security and preventing fraud
• Complying with legal obligations
• Marketing our services (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, such as cloud hosting, payment processing, and customer support platforms.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for data in transit and at rest
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Two-factor authentication for admin access
• 24/7 security monitoring and threat detection

6. Data Retention

We retain your personal information for as long as necessary to provide our service and comply with legal obligations. Customer communication data is typically retained for 12 months unless you request earlier deletion or extend the retention period.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@supportyourcustomers.com.

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: