Customer Support
Seamlessly expand coverage with outsourced customer service teams built specifically for you. Whether it’s over phone, email, text, chat, in-app, or social, we bring brands to life with conversations that feel in-house.
What we do
Customer Support
Your dedicated team is fully committed to delivering exceptional customer support. That’s why 95% of our clients trust us to expand their services within the first 3 months.
Client Services
- General customer service
- Inbound/outbound
- Lead Generation
- Appointment Scheduling
- Tech Support
- App User & Platform Support
- E-commerce Support
Digital Support
- Chatbot
- Live Chat
- Phone
- SMS
- Social Media
- In-App Messaging
Services Framework
- Month to Month pricing
- Seasonal Support
- Single-point of Contact
- Content updates & Optimization
- Ongoing Reporting, Training and Management
Our Approach
Empthy & Customer-centric
Metrics matter—dispute resolution, handling times, and CSAT scores prove our excellence. But what truly sets Hugo apart is our deep, uncommon empathy that builds real customer connections.
100% Dedicated,
Passion-Driven
Don’t work with generic staff. We hire support agents with at least 3 years of customer support experience and knowledge of your space.
QA, Training, &
Coaching
Every team is staffed with dedicated QA specialists, experts trainers, and performance coaches, ensuring consistently superior results and stable, experienced teams.
365/ 24/ 7 &
Omnichannel
Connect with your customers whenever and wherever they are whether by phone, email, text, chat, in-app or social.
98%
Employee retention in 2024
89%
First contact resolution
98%
CSAT/eNPScin2024
Quality through Versatility
Excellent support demands both flawless execution and seasonal adaptability. We’ve engineered our teams to deliver just that.
Omnichannel
Connect with your customers wherever they are - whether by phone, email, text, chat, in-app or social.
Coverage
365/24/7 We provide constant nonstop, uniterrupted customer support
Scaling
From startups to enterprise clients, We make scaling your support operations easy, adapting to your evolving needs.
From urgent projects to unexpected demands, we’ve got your back. Access elite talent instantly, scale down seamlessly.
How it works
We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
2. We Design a Customeized solution for you.
Within 1 week, We’ll design a customized solution tailored to your unique needs, This includes selecting the right talent, Customizing training and onboarding, and integrating with your existing processes- optimized for you.
5. Go Live and Schedule Check-ins.
Curtains Up- Your dedicated team is now fully operational. Ww will set up regular check-ins that work with your schedule, not ours. This ensure you have ongoing visibility into performance and can provide timely feedback based on your availability.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
4. We Implement a dedicated traning program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
3. Review & Assamble you
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
30 Days
Risk-Free
We’re so confident you’ll love working with us, we offer a no commitment 30 day trial.
Validated by experts, valued by customers
Best BPO We've worked with
With Hugo’s assistance, we’ve been able to 3X our content output with almost 100% audio and video accuracy. Hugo ensures the content is up to standards, and we’ve been impressed with the ease of collaborating with the team.
Head of Video Production
Industry: Media
Best BPO We've worked with
With Hugo’s assistance, we’ve been able to 3X our content output with almost 100% audio and video accuracy. Hugo ensures the content is up to standards, and we’ve been impressed with the ease of collaborating with the team.
Head of Video Production
Industry: Media
Best BPO We've worked with
With Hugo’s assistance, we’ve been able to 3X our content output with almost 100% audio and video accuracy. Hugo ensures the content is up to standards, and we’ve been impressed with the ease of collaborating with the team.