About

I'm Umair. I started this company in a spare hour after work.

Support Your Customers began part-time in January 2024 — built at night, around a day job. Once it proved itself, I went all-in. It's still run the same way it started: no bloated team, no account managers, just direct execution.

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Jan 2024
founded, part-time
Solo
founder-led, no middlemen
Islamabad
working globally
Umair, founder of Support Your Customers
The story

From a side project to a full-time studio.

January 2024

The first line of code

Started Support Your Customers part-time, nights and weekends, while working a full-time job. The idea was simple: most small businesses were drowning in repetitive work that AI could already handle well — someone just had to build it properly.

Early clients

Proof it could work

The first few projects were built after hours and shipped to real businesses. Watching an automation save someone hours every week — not in theory, in their actual inbox — was the moment this stopped feeling like a side project.

Going all-in

Full-time commitment

Once the work was consistent enough to trust, I left the part-time setup behind and committed to SYC fully. No more nights-and-weekends split — this became the only thing I do.

Today

A real studio, still built lean

SYC now builds AI chatbots, workflow automations, and MVPs for founders and businesses. Still run the way it started — direct execution, no account-management layers, no agency theater.

What I build

Four ways I take work off your plate.

AI Chatbots

Website and WhatsApp chatbots trained on your business products, policies, and pricing. They answer instantly, qualify leads, and hand off when it matters.

Explore

Workflow Automations

I connect your tools — CRM, email, invoicing, spreadsheets — so data moves itself. No more copy-pasting between apps or chasing follow-ups.

Explore

AI Voice Agents

Coming soon

Phone agents that pick up every call: bookings, FAQs, order status, and after-hours coverage. Natural voices, real conversations, full call logs.

Web & App Development

Coming soon

Custom apps and client portals built around your workflow, with AI baked in where it helps. From internal dashboards to customer-facing products.

How I work

What being solo actually changes.

Direct access

You talk to the person building it. No account managers relaying messages back and forth.

Ship in weeks

Small, well-scoped builds move fast. I would rather ship something real in two weeks than plan for two months.

Honest scoping

If something isn't a good fit, I'll tell you on the first call — not after you've paid a deposit.

Let's talk

Tell me what you're building

Book a free 20-30 minute call. You'll be talking to me directly, not a salesperson.

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FAQs

Frequently asked questions

A quick overview of who's behind SYC, how I work, and what kind of teams I support.

Day-to-day, yes — I'm the one writing the code, talking to clients, and shipping the work. For larger builds I bring in a small number of trusted specialists I've worked with before, but there's no account-manager layer between you and the person actually doing the work.

I build AI chatbots, workflow automations, and MVPs for founders and businesses that need fast, reliable execution — not a lengthy process.

Mostly non-technical founders, small businesses, and operators who need a delivery partner instead of building an internal engineering team from scratch.

I'm based in Islamabad, Pakistan, and work with clients across the US, UK, EU, MENA, and beyond.

With a free scoping call. We talk through the problem, define the smallest version worth building first, and I recommend a realistic delivery path and price before anything is committed.